About SOZ
Systems for
better operations
SOZ is a service by YLM Technologies. We connect systems and automate repeatable processes so established companies can reduce manual work across their operations.
Built around your operations
SOZ can be read as “sourced to.” It describes a straightforward idea: give repeatable work to a system that can perform it, and keep judgment with the people responsible for the business.
Our offer is explicit about replacing eligible roles. That starts with understanding the work, rather than labelling a person unproductive. We assess tasks, volume, information and exceptions, then determine whether a replacement can be built and checked.
The outcome we aim for is lower operating cost and less time spent moving routine information between tools. We establish the scope and evaluate the work before making an engagement-specific promise.
YLM’s principles, applied to a role
YLM brings strategy, software and implementation together around business needs. SOZ applies that approach to the processes and systems behind repetitive work.
Clarity at the start
Understand the opportunity and the tradeoffs. Define the work, its limits and what a successful replacement must demonstrate.
Ownership through the build
Connect the assessment to implementation. Keep the proposal, the working system and the acceptance criteria tied to the same problem.
Evaluation and human judgment
Test useful output and difficult cases together. Decide what the system may do and where it must return a decision to your team.
A system you can take forward
Make operation and handover part of the engagement. The included year has a defined scope, and the next step is an optional renewal or documented transition.
Focused by design
We work with English-speaking service companies where recurring workloads, process ownership and exceptions can be clearly defined. Finance, payroll, regulated decisions and autonomous personnel decisions are outside this offer.
Each engagement is designed around the client’s systems, access requirements and operating procedures. Scope, ownership and acceptance criteria are agreed before implementation.
Explore the work we assessThe next step
Make the next conversation concrete
Bring one role and a description of its routine work. We’ll start with whether the replacement makes sense.